The Winner Electric

Refund and Return Policy

We want you to be happy with your purchase, and we understand that sometimes things may not go as planned. Our return and exchange process is designed to be simple and hassle-free.

Returns:

If you are not completely satisfied with your purchase, you can return it within 4 days from the date of delivery. Here are the key points to remember:

  1. Item Condition: Please ensure that the item is in its original condition, unused, and with all tags and packaging intact.
  2. Proof of Purchase:You’ll need to provide proof of purchase, such as an order confirmation email or receipt.

  3. Return Process: Contact our customer support team to initiate the return process. They will guide you on the next steps.
  4. Return Shipping: You may be responsible for the return shipping costs, unless the return is due to an error on our part.
  5. Refund: Once we receive and inspect the returned item, we will process your refund. It may take 7 business days for the refund to reflect in your account.

Exchanges:

If you received a damaged or defective item, or if you’d like to exchange your purchase for a different size or color, please follow these steps:

  1. Contact Us: Get in touch with our customer support team to request an exchange.

  2. Exchange Authorization: We will provide you with an authorization for the exchange and further instructions.

  3. Return the Item: Send the item back to us, following the provided instructions. We may cover the return shipping costs in case of damaged or defective items.

  4. New Item: Once we receive the returned item, we will send out your new item promptly.

Please Note:

  • Personalized or custom-made items may not be eligible for returns or exchanges unless they are damaged or defective.

  • We reserve the right to refuse returns or exchanges if the item does not meet our return policy criteria.

Our aim is to make your shopping experience enjoyable and stress-free. If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer support team. Your satisfaction is our priority.

You’re welcome! If you have any more questions or need further assistance in the future, feel free to reach out. Happy shopping!